Customer Support

Organisations choose WFS Australia because our ability to address unique business and technical needs is world-class. The same can be said of our professional services and support offerings.

We provide a degree of consistency that is unmatched in the workforce management space. From the professionals we hire, to the way we structure and assign teams, to our competitive response times, we aim to meet your needs 100% of the time.

Customer satisfaction is a priority at every level of the organisation and the support team has the ear of the company, backed by clear escalation paths, to successfully address your needs. If a case requires input from the Services, Product, Sales or Executive teams, the support analyst you speak with is empowered to advocate on your behalf, whether that entails picking up the phone or walking down the hall to make sure your needs are prioritised and addressed.

Through this holistic approach, we strive to be much more than just a technology provider. We strive to be an active partner in your success.

Standard customer support is available 24/7 through our Customer Support Portal, or call our regional support teams during the following business hours:

APJ:
9:00am AEST – 5:30pm AEST
Phone: +61 1300 928 339

North America:
9:00am CST – 5:30pm CST
Phone: +1 312 726 3778

EMEA:
9:00am GMT – 5:30pm GMT
Phone: +44 1908 251 341

Get our complete Support Offering

Check it out ›