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2023 Gartner® Hype Cycle™ for Workforce Transformation

Next-Gen Workforce Management (WFM) Offers Untapped Value for Worker Effectiveness and Cost Optimisation 

Gartner has released their Hype Cycle ™ for Workforce Transformation, 2023, which states, “Organisations face intense pressure to adapt their workforce to meet new strategic and operational talent needs. This Hype Cycle™ is essential for workforce planning and strategy discussions for executive leaders who want to transform their workforce to be fit for current and future purposes.” 

“This Hype Cycle™ includes innovations to optimise and transform the capabilities within your workforce, separating hype from reality when it comes to much-needed talent transformation.” Executive leaders can leverage this resource to identify key opportunities and prioritise investments in workforce management (WFM) technology. 

Gartner® 2023 Hype Cycle™ for Workforce Transformation

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The benefits of next-gen WFM include more effective resource rostering, improved employee experience, reduced manager time spend on administrative tasks, reduced training cost and easier management of employees and contingent workers.”  

Next-gen WFM encompasses modern technologies, data-driven strategies, and cutting-edge practices that enable organisations to optimise their workforce’s productivity, efficiency, and engagement. According to the report, “Next-gen WFM can augment and transform hourly/frontline worker business processes.Executive leaders who aim to transform their workforce must identify solutions that go beyond traditional time and attendance tracking to offer comprehensive tools for rostering, task management, performance monitoring and employee engagement. These solutions are increasingly leveraging artificial intelligence, machine learning and predictive analytics to make data-driven decisions and automate repetitive tasks, freeing up HR and management teams to focus on strategic initiatives. 

Drivers from the Report:

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“WFM is included as part of a wider digitalisation/digital workplace/employee experience initiative.

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The ransomware attack and subsequent outage of the Kronos Private Cloudwhile (KPC) product in December 2021, which affected 2,000 enterprise clients, is leading to a refresh of this product and similar era products.

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WFM is included as part of wider human capital management/payroll transformation.

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WFM is adapted to be fit for purpose in the context of skills shortages and the COVID-19 pandemic.”

As organisations face mounting pressure to adapt their workforce for rapidly evolving circumstances, WFM technology provides pivotal capabilities that can sustain a more flexible and high-quality employee experience. This knowledge can be highly valuable for executive leadership who want to make high-impact innovations in their talent transformation journey.  

Read the 2023 Gartner® Hype Cycle™ for Workforce Transformation to help prioritise your modern workforce management investments for your more flexible employee experience. 

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Source: Gartner, Hype Cycle for Workforce Transformation, 2023, Emily Rose McRae, 21 July 2023.

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