Your Success, Our Mission
Comprehensive post-implementation services designed to fit your unique needs.
Exceptional Customer Experience and Success
Dedicated to helping you maximize value throughout your journey with us, we provide a range of services and support packages tailored to your needs and requirements, even as they evolve. We follow these principles to ensure your success.
Customer-First
We prioritise your needs for long-term success using our global solutions.
Community
We created a knowledge hub for customers and experts to share industry best practices.
Trust & Collaboration
We hold ourselves accountable to provide the best guidance for optimal use of our solutions.
Track Your Progress With
WorkForce Software’s Customer Value Program
The Customer Value Program leverages years of valuable data across various industries, geographies, and company structures to help you target cost and efficiency benchmarks. As a valued customer, you will have a blueprint for presenting your organisation’s expected results and return on investment.
Discovery
Analysis
Value Assessment
Implementation
Value Realisation
Action Plan
Global Support Experts Are Here When You Need Us
We recognise the mission-critical nature of your workforce software capabilities. Our Support Centres are located worldwide, enabling us to provide comprehensive support to global customers with a follow–the–sun model 24x7x365.
WorkForce Academy—Your Modern Learning Experience
The WorkForce Academy offers continuous learning for innovation, with a blend of education, software expertise, and skill-building to unlock the full potential of your WorkForce solutions. A robust and easy learning destination, view our training calendar, explore learning paths and review quick guides.
WorkForce Software’s Continuous Services Meets Your Evolving Workforce Management Needs
Maximize your workforce management potential with Continuous Services. Acting as an extension of your team with a transparent approach, we adapt quickly to your needs and follow industry best practices.
Application Managed Services (AMS)
Our AMS team offers a programmatic approach to ongoing maintenance and enhancements of your WorkForce Software application.
- On-going solution management or as an extension of your team
- Expertise in implementing compliance and policy changes
- Project execution for post-implementation enhancements
Continuous Care Services
Continuous Care Services is ready to assist with service needs that go beyond your team’s capacity or expertise.
- Change implementation guidance and configuration expertise
- Custom reports creation
- New integration assistance
- Swift response to service requests
Join the WorkForce Software Customer Community
The WorkForce Software Customer Community is where customers come together to collaborate and share information, best practices, and experiences in implementation and workforce management practice improvement. Being part of the community allows you to engage with industry leaders, access exclusive resources and participate in lively online and in-person discussions.
Attend Webinars, User Groups, and our Flagship VISION Conference
Tap into workforce management experts' collective wisdom and accelerate your implementation or continuous improvement initiatives
Visit the Customer Community
If you aren’t already registered, contact your WorkForce Software representative for login information.
We’re Here To Support You
Our support team understands your unique requirements and is ready to assist you. We’re invested in your success.
