Inland Empire Health Plan (IEHP) is one of the top 10 largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country. IHEP is the local initiative health plan for the San Bernardino and Riverside counties in the Inland Empire in Southern California, serving over 1.3 million members in the two-county area.
IEHP modernised and consolidated their time and attendance management system with WorkForce Software. In the following webinar, they share how they overcame the challenges of managing complicated shift rosters, complex entitlement rules and compliance regulations in everyday scenarios.
“Our people are being well taken care of and they feel like we have their back. They feel like they have the support system they need in place to be able to be home and do their jobs and take care of our members.”
Application Services Manager
Challenges
- Manual processes and verifications
- Paper time sheets
- Lack of consistency
- Reporting issues
- Complex shift rostering
Solution Needs
- Single view of all employees
- Attracting and selecting new talent
- Automated process and systems
- One login with end-to-end capability
- Integration with payroll system
Workforce Complexities
- Rules and complexities that extend past midnight
- Multishift premiums, holiday pay, etc.
- Constant communication with employees going on or returning from leave
- Compliance with California state and federal guidelines
Planning for Change
- Gather and document requirements
- Hire third-party consultant to document current processes
- Collaborate on desired future state
- Meet with department heads to ensure appropriate documentation
- Align with organisational culture
- Create process flows and diagrams
