Your Success, Our Mission
Comprehensive post-implementation services designed to fit your unique needs.
Dedicated to helping you maximize value throughout your journey with us, we provide a wide range of services and support packages tailored to your needs and requirements, even as they evolve.
Principles of Exceptional Customer
Experience and Success
To deliver value to our customers, we follow four main principles to ensure your success.
Customer-First Engagement
We build value-based partnerships, prioritising your needs for long-term success using our global solutions
Transparency and Trust
We hold ourselves accountable
to provide the best guidance for
optimal use of our solutions
Innovative Collaboration
We will continually offer guidance and best practices that meet your specific business requirements
Community
We created a knowledge hub for customers and experts to share industry best practices
During your journey with WorkForce Software, know that additional resources are available to ensure we meet your needs. We’re here and ready to support your success.
Track Your Progress With WorkForce
Software’s Customer Value Program
The Customer Value Program leverages years of valuable data across various industries, geographies, and company structures to help you target cost and efficiency benchmarks. As a program participant, you will have a clear blueprint for articulating expected results and measuring the return on investment (ROI) realised by your organisation.
| Discovery | Implementation |
| Analysis | Value Realization |
| Value Assessment | Action Plan |
WorkForce Academy—Your Modern Learning Experience
The WorkForce Academy offers continuous learning and innovation, with the right blend of ongoing education, software expertise, and efficient skill-building to unlock the full potential of your use of WorkForce solutions.
Designed with you in mind, the WorkForce Academy is a robust and easy learning destination where you can view our training calendar, explore learning paths, and review quick guides.
View Our Course Catalogue or Log into the WorkForce Academy to Start Your Learning Journey!
Dedicated Global Support Experts Are There When You Need It
We recognize the mission-critical nature of your workforce software capabilities. Our global support team is always ready to provide prompt assistance.
Our Support Centres are located worldwide, enabling us to provide comprehensive support to global customers with a follow–the–sun model 24x7x365. We are here when you need us.
WorkForce Software’s Continuous Services Team Meets Your Evolving Workforce Management Needs
Maximize your workforce management potential with Continuous Services. By tailoring our solutions and offering expert guidance, we are an extension of your WorkForce team. With a transparent approach, we adapt quickly to your needs and ensure adherence to best industry practices.
Application Managed Services (AMS) Team
Our AMS team offers a programmatic approach to ongoing maintenance and enhancements of your WorkForce Software application.
Our AMS team offers:
- Full service for on-going management of your solutions or as an extension of your team
- Expertise in implementing compliance and policy changes
- Professional project execution for post-implementation enhancements
Continuous Care Services
Continuous Care Services is ready to assist when you have occasional service needs that go beyond your team’s capacity or expertise.
Our Continuous Care Services offer:
- Configuration expertise
- Custom reports creation
- New integration assistance
- Swift response to service requests for minimal disruption
Join the WorkForce Software Customer Community
The WorkForce Software Customer Community is where customers come together to collaborate and share information, best practices, and experiences in implementation and workforce management practice improvement.
Being part of the community allows you to engage with industry leaders, access exclusive resources, and participate in lively online and in-person discussions.
Join Webinars, User Groups, or Attend our Flagship VISION Conference
Tap into workforce management experts' collective wisdom and accelerate your workforce management implementation or continuous improvement initiatives
Visit the Customer Community
If you aren’t already registered, contact your WorkForce Software representative for login information.
We’re Committed to Your Success
At WorkForce Software, putting our customers first is a core value, leading us to stand out as a valued, long-term partner dedicated to your success. We’re here to partner with you to support a modern approach to maximize your company’s most valuable asset—your workforce.
Learn how we’ve helped organisations like yours transform their workforce management practices, improving business outcomes and ensuring employees feel valued.
- Customer Success Stories
- Customer Success Stories
- Customer Success Stories
Contact Support
To contact us for assistance, please call one of the numbers below or login and submit a requestA Workforce Built to Support You in the Best Way
Our support team understands your unique requirements and is ready to assist you. We’re invested in your success.
Visit the Community Login to Submit a Request
