Eastern Municipal Water District (EMWD) is California’s sixth-largest retail water agency serving 839,000+ people with a mission to “deliver value to [their] diverse customers and the communities [they] serve by providing safe, reliable, economical and environmentally sustainable water, wastewater and recycled water services.”
A WorkForce Software customer since 2014, EMWD has improved accuracy of pay and gained greater visibility into hours worked. Working with us side by side during their implementation, they learned these lessons:
- Engage with an approved WorkForce Software partner for ongoing support, upgrades and enhancements
- Leverage seasoned experts who can present best-practice options and pros and cons
- Explore customized training services and/or materials to drive ongoing adoption
- Establish a collaborative and reliable resource model
“WorkForce Software has helped drive efficiencies—from assessing changes that we would like to make in the system to make it more efficient for us and for our employees, to reducing errors like data entry errors so that payroll has less to contend with.”
Business Systems Analyst
Additional Takeaways for Successfully Transforming Your Workforce Management System
- Early and ongoing executive sponsorship and alignment is essential
- Truly understand business and HR policies up front
- Build a change transformation support network for go-live and beyond
- Augment your internal team with subject matter experts
