The dynamic nature of frontline organisations and their challenges requires constant innovation from the workforce management solutions they rely on for effective operations.
For eleven consecutive years, WorkForce Software, an ADP company, has ranked as the leader in the Nucleus Research Workforce Management (WFM) Technology Value Matrix for our ability to enable enterprises with large workforces to optimise labour investment, improve employee engagement and communication and manage local compliance requirements and complex trade union agreements.
Read on to get Nucleus Research’s snapshot of the WFM technology market, highlighting the specific ways in which vendors are delivering value to customers and taking stock of what can be expected in the future based on current investments.
Nucleus Research WFM Technology Value Matrix 2025
This report evaluates workforce management providers based on solution functionality and usability for customer value.
“WorkForce Software, an ADP company, is recognised by Nucleus as a leader in Workforce Management for eleven consecutive years. The combined organisations provide clients with high levels of functionality, enhanced usability and ongoing innovation within a unified portfolio of solutions.”
EVELYN MCMULLEN | RESEARCH MANAGER, NUCLEUS RESEARCH
WorkForce Suite Solution Review
The WorkForce Suite is a SaaS-delivered global workforce management offering, which includes advanced capabilities for time and attendance, rostering, labour demand forecasting, fatigue management, leave and absence management, task management and analytics.
In October 2024, WorkForce Software was acquired by ADP, adding the WorkForce Suite to ADP’s global product portfolio. The move will enable WorkForce Software and its partners to expand customer reach through ADP’s large, established client base. The WorkForce Suite’s reputation for managing substantial levels of workforce management complexity will enable ADP customers seeking advanced capabilities to take advantage of WorkForce Software capabilities while maintaining deep integration with their existing ADP HCM deployment.
- A configurable and automated rules engine validates input actions across processes for rostering, forecasting and PTO requests.
- Administrators can set rules for automatic approval or denial of requests, with ongoing updates to stay compliant with changing local, state, and federal labour laws.”
- WorkForce SPARK provides pre-configured solutions for rapid deployment and time-to-value. A template library includes hundreds of parameterised capabilities for country and industry requirements. Partners can add to SPARK with bundled tools, technologies and services.
- APIs enable WorkForce Suite integration with HCM and payroll solutions to reduce data siloes and manual data re-entry.
- WorkForce Experience and Digital Assistant capabilities are integrated into the WorkForce Suite UI.
Market Overview
The workforce management (WFM) market is becoming more competitive as organisations seek advanced solutions to optimise operations, lower overtime and attrition and keep up with shifting budgets, regulations and employee expectations. Vendors are offering pre-configured, industry-specific features to accelerate ROI in sectors like manufacturing, retail, healthcare and hospitality. Ease of adoption and improved mobile experiences are key, with vendors adding self-service, communication and rostering tools to boost frontline engagement and retention. There’s growing use of AI for analytics, virtual assistants and compliance, along with deeper integration of WFM with HR and payroll systems for unified operations.
The WorkForce Suite: Unrivaled Configurability. Built for Global Scale.
If you need assistance with accurate pay, global compliance, or optimized labor spend for the benefit of your organization, the WorkForce Suite is worth a look. Hands down, it’s the most configurable global workforce management solution available to meet the unique requirements of leading organizations—from scheduling to pay.
Global/Local
Compliance
Assistance with compliance for regulatory, trade union and company policies at the local, country and global level to help mitigate legal risk and financial penalties – configurable in one system.
Accurate Pay &
Rosters
Compliance rules enforced from rosters to payroll for assistance with automated, accurate, on-time pay, even for the most complex pay structures, overtime policies and retroactive changes.
Personalised
Automation
Eliminate error-prone manual data entry and the administrative burden of multiple systems with best-in-class automation of your unique employee processes.
Labour
Optimisation
Optimised labour spend and cost allocation come together across time tracking, shift management and overtime use—according to your specific rules.
ADP: A Single
Provider
The #1 rated workforce management solution for enterprise organisations backed by ADP, the leading provider of cloud-based human capital management solutions.
