The Premier Workforce Management Conference
Each year, WorkForce Software prepares for VISION to be the premier conference for workforce management professionals to network, ideate and learn about innovative solutions and processes to support their organisation’s workforce. This year’s UNTETHERED theme and experience was designed to inspire attendees to break free from limitations and discover new ways to achieve extraordinary results.
WorkForce Software leaders Jeff Moses, Chief Executive Officer, Sanda Moran, Chief Marketing and Customer Experience Officer and Nicole Neumarker, Chief Operating Officer, encouraged conference attendees to explore how best to utilise their current solutions. Now that WorkForce Software is part of ADP, we are even better positioned to offer comprehensive solutions for our customers.
“There is a lot that ADP and WorkForce Software bring to the table and bringing these two solutions together means bringing more value to our customers.”
Jeff Moses | Chief Executive Officer, WorkForce Software
Keep reading for more VISION25: UNTETHERED event highlights.
Suggestions for Successful Implementation
Fletcher Building’s Workforce Implementation Journey
Fletcher Building’s implementation journey is a transformation, business alignment and adaptability story. Cheryl O’Brien, Head of NZ Payroll and Credit Management and Claire Woodbury, Payroll Systems Lead, shared their experience of securing early buy-in and leveraging internal expertise for a partner-driven approach to managing business-as-usual (BAU) support and continuous learning. With a phased rollout still in progress, they reflected on several key lessons learned. Cheryl and Claire told conference-goers how to navigate evolving workforce implementations, optimise knowledge transfer and pivot strategies mid-rollout.
“After our implementation across 14 business units, over 57,000 hours were saved and placed back into building business operations.”
Cheryl O’Brien | Head of NZ Payroll and Credit Management, Fletcher Building
From Bumps to Breakthroughs: A Journey With Implementation and Managed Services
The team shared their transformation story with WorkForce Software—from a challenging implementation to becoming a thriving Application Managed Services (AMS) user. The team navigated attendees through their early challenges, including missed requirements and unstable configurations and how AMS became a crucial partner in stabilising and optimising their system. This honest conversation explored lessons learned, how they use AMS differently today and tangible tips for maximising post-go-live success.
“Take your time, parallel test with your existing system, give yourself the room to make smart decisions.”
Principal ERP Application Developer
Importance of a Holistic Approach to Workforce Management and Project Management Essentials
A veteran speaker at VISION, a global leader in healthcare and life sciences, led two sessions. First, he discussed how organisations can balance global standards with regional flexibility to streamline processes, maintain compliance and create a scalable workforce strategy. During the session, he emphasised that traditional approaches to time and attendance management are no longer sufficient to meet the growing demands for automation, compliance and employee experience. In the second session, he explained how effective project management is the foundation of a well-structured and successful program. He covered best practices, common pitfalls and provided attendees with actionable insights to refine their approach on future initiatives.
“The P in PM is about people management as much as it is about project management.”
Global Head of Time Service Delivery
The Future of Workforce Management
Looking Ahead at 2025 WorkForce Software Innovations
Nicole Neumarker, Chief Operating Officer at WorkForce Software and her team kicked off the second day of the conference by highlighting product advancements from 2024, including API expansion, improved UX experience of our scheduling solution and advanced data analytics. She also discussed this year’s priorities which are to expand updates on the UX experience across different solutions within WorkForce Suite and increase product integration capabilities.
“We want to work with you, we want that feedback, to make sure your software is working how you need it to, to drive your business forward.”
Alan Kleinke | Senior Director, Product Management, WorkForce Software
Enabling AI-Driven Productivity
An expert panel from a leading technology company and WorkForce Software discussed how AI is transforming workforce management and productivity. They explored how WorkForce Software builds the foundational API structures to integrate with the technology company’s AI tool, enabling real-world use cases that drive efficiency and innovation. Attendees got a glimpse into what’s next in AI-powered WorkForce solutions, including how these advancements could enhance decision-making and the broader vision for AI-driven productivity for more impactful workforce management.
“What we do today with AI and user applications needs to be as easy as using a toaster; everyone knows how to make toast. We should be able to interact with highly complex AI integrations with ease.”
Pete Crossley | Chief Software Architect, WorkForce Software
Future-Proofing the Workforce: Innovation in Action
This panel of WorkForce Software customers shared how they’re evolving their workforce management practices to stay ahead of shifting business needs, emerging technologies and employee expectations. They reiterated that workforce strategy is a continuous innovation cycle, from experimenting with automation to enabling real-time decision-making.
“Keeping things global means keeping things standardised and consistent and it makes it a lot simpler to maintain.”
Claire Woodbury | Payroll Systems Lead, Fletcher Building
Driving Innovation Through Change and Collaboration
This joint session between WorkForce Software and an automotive parts manufacturer explored how the company drove innovation by empowering supervisors with tools and visibility previously reserved for payroll teams. The focus was on how the company’s response to local labour laws in Mexico evolved into a broader strategy to shift ownership to frontline leaders—freeing up payroll teams and improving scheduling accuracy. Attendees were given guidance on how to navigate system limitations, push beyond traditional roles and ask the right questions to expand platform usage and unlock new efficiencies.
“The company reached out to other WorkForce customers through the community to see how they handled it. They shared information they learned from other customer experiences with their team to create a plan for their own implementation.”
Corey Nelson | Customer Success Manager, WorkForce Software
Expert Advice on WorkForce Solutions
Leave Management Without the Headache: Smarter Solutions for a Global Workforce
Lani Hoffmann-Davis, Consulting Manager at Rizing, led a session to see how the Workforce Software Leave module can revolutionise an organisation’s leave management strategy and help them manage short-term and long-term absences, facilitate seamless return-to-work programs and handle workplace accommodations with ease.
WorkForce Absence really handles leave policies very well, including company, country and local leave types, which can be stacked or cascaded.”
Lani Hoffmann-Davis | Consulting Manager, Rizing
Castle & Cooke’s Coming Full Circle With Time Clock Attestations in the Classic WTA Environment
After meeting with the web clock team at last year’s VISION about Time Clock Attestation capabilities, Castle & Cooke committed to attestation adoption last fall and finalised go-live for all locations in March 2025. In his session, Robaire Warren, HRIS Manager at Castle & Cooke shared his perspective on the process. From the first go-live to phased implementation, he highlighted the things that went well, areas where employees still struggled when submitting time and plans for what’s next.
“This attestation process gave us much more detailed information and allowed us a lot of flexibility, which we really treasure.”
Robaire Warren | HRIS Manager, Castle & Cooke
Optimisation Framework: Drive New Value from Your WFM Solution
Joel Werndorfer, Director, WFS Practice Lead at Accenture introduced OPTIMA, a structured, six-week health check designed to assess, optimise and transform an organisation’s system into a strategic asset.
“What can you do to assess and make your system better? You’ll look at problems and you’ll think there’s something wrong with the solution. And often it’s deeper than that. There’s more going on, whether it’s training, enablement, or adoption. Optima is our way of evaluating where your current WorkForce Management solution is and what part of the process can be improved.”
Joel Werndorfer | Director, WFS Practice Lead, Accenture
Over the course of two days, attendees engaged in insightful sessions alongside customers, partners and WorkForce Software experts. Together, they explored real-world examples of how organisations have overcome challenges and successfully navigated implementations and reconfigurations to address evolving business needs. Armed with new perspectives and practical resources, participants now return to their organisations ready to chart the course for their next optimisation project, inspired to drive even greater success.
“It’s never too late to imagine what’s possible. Those who are willing to get there faster will reap the benefits of an engaged workforce.”
Sandra Moran | Chief Marketing and Customer Experience Officer, WorkForce Software
Access key takeaways from WorkForce sessions when considering implementation workforce management solutions.
