Managing a global workforce demands precise data about labour costs, shift coverage and compliance—all accessible in real time. This is why integrating comprehensive workforce management solutions within an organisation’s technological ecosystem is a strategic imperative.
Organisations need sophisticated solutions to boost productivity and maintain compliance whilst simplifying their complex workforce processes. The WorkForce Suite addresses these needs by integrating with existing systems to automate routine tasks and provide managers with actionable staffing insights. The SoftwareReviews (powered by Info-Tech) WorkForce Software Buyer Experience Report for 2024 helps buyers evaluate workforce management vendors by examining features, pricing, vendor relationships, contracts and business value.
This article highlights key findings from the 2024 Buyer Experience Report and explains why users rate Workforce Software as the number one workforce management provider in key areas, including trust and security.
Realising the Value of Global Workforce Management Software
Managing a global workforce of shift workers brings unique complexities. Companies must predict staffing needs across time zones, create rosters that balance worker availability with business demands and meet compliance with different regional labour laws and union agreements. Workforce management software helps tackle these challenges by automating rostering, tracking attendance and monitoring compliance—turning what would be an overwhelming manual task into a streamlined process.
According to the Buyer’s Guide, 90% of users trust the WorkForce Suite to deliver consistent results. Integrating workforce software solutions like the WorkForce Suite with existing business systems offers significant benefits like improved data accuracy, real-time insights and streamlined processes—all of which translates to tangible value.
Excellent Experiences—Customers See Real Value
User feedback is the bedrock of any evaluation. According to the report:
- 85% of users report that they love using the WorkForce Suite
- 91% say that the Suite is critical to their operational success
- 84% are likely to recommend the product
- 94% are planning to renew their licenses
The strength of this user feedback reflects genuine business impact and value—organisations report that the software’s ability to streamline operations and reduce risks with workforce compliance software justifies their investment.
“What are you waiting for? If you are in need of a solution to resolve workforce management issues, you need to look into how this product will benefit your business and your workforce.”
— Rachel S, Manager, Operations
Exploring the Capabilities of WorkForce Suite
The WorkForce Suite, designed with flexibility and scalability in mind, helps organisations manage employee time, attendance and absences efficiently. It’s not just about tracking hours—it’s about improving labour deployment based on precise analytics and real-time insights. This powerful platform supports decision-making with employee rostering software that allow for flexible decision making and compliance tracking.
“My favorite aspect is probably the fact that WorkForce Software is easy to use. I also like the ease of customisation and thanks to a great UI. I also like that the tool makes it easy to manage the team and ensure productivity.”
—Claire N, End User of the Suite, Finance
Supporting Global Compliance and Complexity
Selecting the right workforce management software is just the beginning—its true value emerges during implementation and daily use. According to the report, the WorkForce Suite excels in implementation ease (75%), data integration capabilities (73%) and customisation flexibility (74%). These ratings reflect the platform’s ability to adapt to specific industry needs whilst integrating with existing systems, helping organisations avoid the time and cost burdens of handling data manually manual data handling whilst addressing the nuances of complex global requirements.
“WorkForce Suite supports every pay rule, every compliance requirement and every unique agreement across your entire employee population.”
— Sanjeet K, Manager, Information Technology
What Users Say About WorkForce Suite
The satisfaction scores for WorkForce Suite speak volumes about its efficiency and reliability. Users have reported a 90% trust level in the suite’s ability to deliver consistent results, with 85% expressing satisfaction with their daily interactions with the software.
“The mobile app designed for use by our employees is my favorite component within the total product… It has reduced manual management processes by at least 90% compared to before the product was implemented.”
—Rachel S, Manager, Operations
Usability and Support—Driving ROI
A steep learning curve wastes time and money, so user interfaces must be intuitive enough that workers can start using it quickly. And when problems occur, responsive vendor support is essential to minimise disruption.
- 78% of the WorkForce Suite users are satisfied with the availability & quality of training
- 80% say the Suite is easy to use
- 74% of users find WorkForce Software offers easy IT administration and reliable vendor support
“WorkForce offers several levels of product certification training. I would definitely recommend investment in the training. In order to maximise the benefits of the system, the customer should have a technical administrator that can manage configuration on their own.”
—Cherie W, Manager, Human Resources
Pioneering New Frontiers in Workforce Management
Organisations looking to enhance productivity and automate regulatory compliance must consider sophisticated solutions that can simplify complex processes. Workforce management software, like WorkForce Suite, addresses these challenges by connecting workforce management with your existing technology, automating routine tasks and delivering actionable insights to help managers make better staffing decisions.
The 2024 SoftwareReviews Buyer Experience Report makes a compelling case for WorkForce Suite’s impact on global workforce management. Organisations find clear value in its robust features, ease of use and reliable support. As large enterprises continue to navigate the complexities of managing a global workforce, solutions that can seamlessly integrate with existing systems whilst ensuring compliance and driving productivity will remain essential. The strong user satisfaction ratings described in this article across implementation, customisation and daily operations show that WorkForce Suite delivers real value to these critical needs.
See the full Info-Tech Buyer’s Experience Report and discover why real users that WorkForce Software creates meaningful business value for large enterprises.
