CONA Services is more than a vendor—it’s a strategic platform for integration and collaboration across Coca-Cola’s major bottlers in North America. By uniting both new and established bottlers, it fosters continuous learning, knowledge-sharing and operational efficiency. At the core of this approach is adaptability, a key trait that defines Modern Workforce Leaders. Raquel Simpson, Managing Product Architect – HRM and Payroll at CONA Services, highlights why flexibility, technology and collaboration are essential pillars in shaping today’s workforce.
Beyond technology, cross-functional collaboration is vital for workforce management success. HR, IT, Operations and Finance must work together to build a workforce that is supported, engaged and equipped for the future.
“HR is the heartbeat of an organisation, IT brings the vision to life and Finance ensures the right investments are made.”
Raquel Simpson | Managing Product Architect - HRM and Payroll at CONA Services
Raquel emphasises that strategic technology investments must align with the employee experience such as CONA Services’ current focus on building a seamless onboarding process that instills purpose, motivation and productivity from day one. A culture of trust, confidence and purpose is the foundation for company growth and long-term success. Raquel believes it all begins with one simple yet powerful action—listening to employees.
