Having a connected workforce management system is a true differentiator for organisations contending with the demands of operating across borders and/or with multiple unions. Sam Terhaar, Customer Success Solution Architect at WorkForce Software, an ADP company, offers a clear, practical perspective on what it takes to tackle global workforce management complexity, drawing on extensive experience with some of the world’s most challenging workforce environments.
“Complexity isn’t going away. It’s important to be proactive and make sure you’re prepared with a workforce management solution that’s flexible and adaptive to the changing world.”
Sam Terhaar | Customer Success Solution Architect
Sam categorises complexity into three different groups:
- Breadth of complexity
- Depth of complexity
- Technology
His experience shows that focusing on detailed success metrics and leveraging powerful automation can help organisations turn regulatory challenges into business advantages. Being proactive by documenting new requirements and leveraging a configurable workforce management system is key to driving ROI.
Watch Sam’s full interview to learn best practices for mastering workforce management complexity.
