Since 1985, The Tile Shop has been committed to inspiring and helping home improvement and DIY enthusiasts create beauty, both indoors and out, with hand-selected, high-quality porcelain, glass, ceramic, travertine and natural tile products, along with exclusive designs and expert advice. The Tile Shop currently operates 140 full-service retail stores across the US.
The Challenge
Before WorkForce Experience, the Tile Shop struggled to track task completion and provide feedback efficiently, lacking a real-time communication solution for direct, reliable internal messaging with store teams. This made it hard to tell if the store and visual merchandising teams received and followed the directions.
The Solution
The Tile Shop began using WorkForce Experience as a standalone app to streamline communication and knowledge sharing between HQ, store, and visual merchandising teams and communicate directly via their personal devices—increasing visibility into day-to-day operations and ensuring merchandising standards and corporate directives got followed correctly.
“Since we started using WorkForce Experience, attending to merchandising standards and corporate directives has become much simpler and clearer to understand.”
“I would highly recommend using WorkForce Experience. It’s easy to use and really helps our company ensure stores are doing what they should be every day.”
Alexis Madsen | Visual Merchandising Manager
The Outcomes
Streamlined Communication with Store Teams
With WorkForce Experience, The Tile Shop is sending an estimated 75% fewer emails to stores about tasks and reduced the time it takes to get in touch with staff. Teams can now communicate with superiors in-app through direct messages to clarify directives and request feedback.
Easy Onboarding and Training
Unlike other internal communication software, WorkForce Software’s intuitive, social media-like design and navigable interface makes it easy to onboard employees with little training, so they can download WorkForce Experience and begin using the app immediately.
Improved Visibility and Compliance
Before using WorkForce Experience, The Tile Shop had difficulty seeing how stores handled basic tasks and how long they took to complete. Now, HQ tracks what’s getting done and make suggestions, saving an estimated 10 hours per project when reaching compliance in-store.
Superior Support and Customer Service
Since implementation, The Tile Shop says the WorkForce Software client support and customer success team has answered any questions, resolved issues in a helpful and timely manner and performed upgrades on a timeline that met their needs.
