Sandra Moran, Chief Customer Experience Officer at WorkForce Software, provides valuable insights to Forbes readers on reducing the January resignation rush trend in 2025. She emphasises the importance of employee engagement, stating that employees are four times more likely to quit when they don’t feel valued and supported and highlights the high costs associated with replacing employees at various levels.
Moran advocates for leveraging modern workforce management technology to proactively identify employee issues, improve work-life balance and streamline employee rostering. And she gives insights around the importance of compliance through complex employee rostering, mental health support, data-driven insights and flexible work arrangements to improve employee satisfaction and retention.
“Workforce management platforms are used by employees multiple times every day and can offer a continuous stream of data that can be transformed into actionable insights, including skills, preferences, hours worked and more,” she says. “Beyond the benefits of providing employees with collaboration tools and resources that make work easier and support effective communications, this technology provides organisations with a rich source of data that can improve productivity and support a positive employee culture.”
“Keeping track of every detail to ensure operations is meeting regulatory requirements is difficult,” Moran acknowledges. “Having the right employee rostering program can help balance the challenges of scheduling while keeping the organisation compliant.”
