Business Insider connects with Sandra Moran, Chief Customer Experience and Marketing Officer for WorkForce Software. Moran explains how technology can infiltrate jobs that might seem hard to automate, including fast-food workers taking drive-thru orders from home. She also explains the rise of gray-collar workers as manufacturers bring AI into factories.
It can be hard to consider how AI can infiltrate jobs that might seem hard to automate, said Moran. Yet, as people become more comfortable with understanding what AI can do, we’ll see more AI-assisted human processes and jobs, she said.
Moran expects that as manufacturers, for example, look to bring AI into factories, there will be a greater need for what are sometimes called “gray-collar workers” — those who do a mix of hands-on and technical work.
