Sandra Moran, Chief Customer Experience and Marketing Officer at WorkForce Software shares her insights and advice with Business Reporter’s readers. She addresses the challenges of today’s HR departments to maintain positive employee experiences and enhance corporate culture with workforces that are both office-based and deskless workers.
She points out that failure to meet the unique and changing needs of the modern and dispersed workforce prevents HR teams from providing positive experiences for all employees and that modern workforce management technology can provide the needed solution. Moran explores ways HR departments can use technology to deliver more direct, personal, and positive employee experiences for all their staff, no matter their contract type or working location.
She dives into how technology can cover administrative tasks to free up time for HR teams to work on more value-added tasks, and the benefits of utilising technology to help front line managers monitor a dispersed teams’ mental well-being, avoid burnout, and better manage the day-to-day to keep their teams engaged and productive.
“Workforce management solutions place most daily workplace functions directly into the hands of workers (literally) through handheld devices,” Moran says. “ Swapping shifts, requesting time off, or viewing schedules are currently unnecessarily cumbersome, especially for frontline workers who don’t have access to a work laptop or even a corporate email address, and often take too long because HR is tasked as the “middleman” to handle this data or employee request.”
She adds, “By providing HR teams with smart and streamlined technology, businesses are enabling them to deliver greater HR services to the modern, diverse and dispersed workforce.”