Sandra Moran, Chief Customer Experience and Marketing Officer at WorkForce Software, discusses cautionary recent examples of companies including Southwest Airlines and major UK supermarkets Sainsbury’s and Asda, whose employees were not paid for their work after errors and security breaches were exploited in these companies’ antiquated payroll systems.
In HRM Guide, Moran gives readers a plan of how to modernise their WFM systems and why this is important, especially for increasing engagement with deskless workers. She addresses how, amid economic downturn, organisations are being asked to do more with less. Many are seeking technology investments that align both talent retention with improved business outcomes.
“Nowhere is this need felt more keenly than in addressing the needs of our growing workforce of deskless workers, which comprises around 80% of the global workforce,” Moran says. This includes frontline staff at the forefront of operational and customer service, such as those working in the field, behind the wheel, in clothing shops, classrooms and emergency rooms.”
Additionally, Moran points out that with modern workplace technologies, companies can maximise ROI on such investments, fueling positive employee experiences that have a direct impact on productivity and the bottom line.
Moran adds, “Data shows that less than 1% of corporate technology spend goes to systems for these workers. Fortunately, there are technology solutions that offer automated employee communications capabilities that can be implemented rapidly; however, companies should be planning for those now versus waiting for a crisis to act.”