In this ISG Research Viewpoint, Modern Workforce Rostering Requires a New Mindset, Matthew Brown, Director of Research, Human Capital Management, discusses the benefits that workforce management platforms are bringing to a range of industries (manufacturing, retail, healthcare, transportation, municipalities and many more) and how to approach rostering with the needs and interests of deskless hourly workers in mind.
Today’s workforce management software buyers are increasingly seeking solutions focused on the quality of employee experiences, such as what employees require from rostering processes and how their lives at work are impacted by them.
ISG Viewpoint: Modern Workforce Rostering Requires a New Mindset
This report discusses the pivotal workforce management and employee experience factors creating an urgent need for modern rostering.
This report digs into the following areas:
- Driving Employee Experience: For front-line deskless workers, rostering flexibility is second only to payroll in HCM processes that drive employee sentiment. Modern rostering technology supports predictable rostering, shift-swapping and visibility to promote work/life balance, a feeling of fairness, job satisfaction and retention.
- Enhancing Manager Productivity: Managers are employees too and advanced rostering capabilities can improve their experiences by being better prepared to manage their teams. Analytics can surface the best worker for a job as rosters are determined and notifications can inform of missed timeclocks or to approve shift change requests.
- Rostering for All: With advanced understanding of labour supply, organisations are more prepared to adapt plans and priorities. Additionally, regional legislation is now requiring rostering requirements for the entire workforce. Modern workforce management allows for rostering optimisation at scale.
“A management focus on employee experience has become highly correlated with the ability to attract and retain top talent, not unlike the benefits of delivering a superior customer experience.”
Matthew Brown | Director of Research, Human Capital Management, ISG
Effective rostering is one of a few Human Capital Management activities that addresses core themes many organisations are focused on, including delivering excellent employee experiences, health and well-being, fairness and equity, re-skilling and up-skilling and organisational agility.
Read the full ISG Research Viewpoint Modern Workforce Rostering Requires a New Mindset and learn Valencia’s thoughts on why excelling at workforce rostering can proactively improve an organisation’s success including employee experience and operational performance.
