Nucleus 2022 WFM Technology Value Matrix Report: WorkForce Software Leads Vendors in Usability and Functionality

May 25, 2022

Survey Results: How Businesses Are Addressing Negative Employee Experience

Nucleus Research recently released their 2022 Workforce Management Technology Value Matrix. For the eighth year in a row, WorkForce Software has been recognised as the leader for the efficiency, functionality and usability of its solutions.

“Over the last 18 months, organisations have faced difficulty in attracting and retaining quality talent. This has highlighted the need for solutions that help organisations optimise labour spending while improving employee engagement and wellbeing. WorkForce Software has continuously responded to changing needs of employees through renewed investment in automation and analytics across areas including rostering and communication. From leveraging demand forecasting and roster optimisation to complex and changing compliance rules, WorkForce continues to deliver a strong solution to meet user needs.”

Evelyn McMullen, Research Manager, Nucleus Research

The report reviews what necessities and capabilities organisations are considering when searching for from workforce management vendors. This new focus on employee engagement correlates to lower turnover rates, reduced costs and higher profitability.

Following is a summary of Nucleus Research’s findings, but readers should read the report for the full details.

What Are Organisations Seeking in Their Solutions?

Vendor investment has focused heavily on AI and ML capabilities that automate tedious processes and forecast rostering needs. Other primary areas of focus include tools to navigate complex compliance regulations and integrations that enable the consolidation of solutions to fill in functionality gaps and improve data accuracy.

Workforce management (WFM) customers are demanding higher levels of functionality in areas such as employee self-service, rostering, compliance management, analytics and reporting and labour forecasting.

The most critical capability cited by users is the ability to optimise labour spend and forecast rostering needs as labour cost represents an area where organisations can either overspend or save significant costs.

Compliance management is another area where costs can quickly accumulate and having a solution that automatically incorporates compliance standards and regulations into rosters can significantly reduce the risk of noncompliance fees. As mass resignations continue to weigh on employers, reporting and analytics provide valuable insights to organisations about employee satisfaction, flight risk and fatigue, which allows managers to better focus their retention efforts on the teams and employees that need it the most.

What Capabilities Are WorkForce Software Offering to Confront These Issues?

The WorkForce Software platform is SaaS-delivered and provides users with a broad range of WFM capabilities, including time and attendance, demand forecasting, predictive rostering, labour analytics, fatigue management, absence and leave management and data collection. The vendor can continuously build out its library of APIs, enabling customers to easily integrate the solution with existing HR and payroll systems. Additionally, the vendor has a fully configurable, automated rules engine that validates input actions, including rostered shifts, forecasts and time-off requests within the Workforce Suite.

The rules engine continues to expand to better support automated compliance with varying levels of regulations and internal labour rules. The WorkForce Suite gives each employee access to a configurable WorkForce hub, where they can access and manage priorities and gain visibility into certain actions based on personal preferences. The WorkForce hub also gives users more control of their rosters, leveraging demand forecasting and roster optimisation to publish rosters quickly and allow enough time to work out potential rostering conflicts.

Employees can utilise self service capabilities to state unavailability, swap shifts, request time off or accept or deny extra shifts. Organisations can pre-set rules to automate the acceptance or denial of employee requests, resulting in substantial manager time savings. Recent updates and announcements include:

In June 2021, WorkForce Software released Workforce Experience, a communications and employee engagement component of the WorkForce Suite. Workforce Experience provides tools such as communication and collaboration channels, feedback surveys and in-the-moment information gathering, micro training, self-service, automation and easy access to company information to optimise the employee experience at work.

Also in June 2021, the vendor launched WorkForce Tasks, a task management component of the WorkForce Suite. WorkForce Tasks gives organisations the tools necessary to assign, review and track tasks. This includes the ability to create tasks of any kind, capture image and video visual confirmation of task completion and include checklists, surveys, training materials, images, videos, etc. in task definition. Additionally, users can roster tasks and auto-assign tasks to employees based on factors such as availability. WorkForce Tasks also provides managers with a detailed dashboard where they can review task progress, approve or reject tasks, and manage task due dates, dependencies and calendars.

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Looking forward, the demand for workforce management software with higher levels of functionality in rostering, employee self-service, compliance management, analytics and reporting and labour forecasting continues to grow. WorkForce Software is staying ahead of the curve by offering modern workforcce management solutions to meet the challenges businesses face in this fast-changing market.

Read the Full Nucleus Research Report Here