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Three Ways to Improve the Employee Experience for Deskless Workers

Jun 29, 2024

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Whether they’re out on the sales or factory floor, in the field or on the road, deskless workers are essential to the success of many organisations. Despite their significance, this workforce population frequently experiences challenges like inconsistent communication, rigid policies and outdated technology. With Millennials and Generation Z now comprising much of this workforce, organisations must address their technological, personal and professional needs through effective workforce management solutions. 

According to Gallup, engaging employees can result in a 41% reduction in absenteeism, a 24% decrease in turnover and a 17% increase in productivity and is a strong focus for organisations moving forward. Despite the benefits of a highly engaged workforce and increasing investments toward it, many employers still aren’t providing the kinds of work experiences frontline staff have come to expect and deserve.  

Findings from our Third Annual Employee Experience Study reveal that while many employers are aware of the drive to provide better employee experience, they lack the technology needed to support their workforce needs. 

To thrive in the global economy, employers must find meaningful ways to improve the employee experience. This means providing usable, functional workforce management technology that allows deskless workers to stay connected and engaged on the job.  

Here are three ways to get started with improving the employee experience for deskless workers in your organisation: 

1. Provide Greater Rostering Flexibility 

Effectively rostering employees is an ongoing struggle for employers and, when improperly managed, can be a point of contention amongst employees. That’s because rostering affects not only how efficiently an organisation runs but, ultimately, how people feel about their work. Overstaffing wastes resources, while understaffing increases workload, stress and burnout.  

Despite the importance of flexible rostering, 31% of employees report that their employer doesn’t offer it. Further, many employees still rely on outdated or manual methods to access their rosters. 

Utilising employee rostering software can streamline rostering processes. Offering more flexible options like modifiable calendars and shift swapping significantly enhances the employee experience. It allows workers to more effectively balance personal responsibilities with their job commitments. 

2. Open the Lines of Communication 

For deskless workers, staying up to date on company announcements, receiving directives and connecting with superiors can be difficult. Similarly, it can be hard for organisations to get a sense of how their employees are doing and feel about their work, especially when they’re far away from HQ, which can lead to stress, anxiety and lower productivity. 

Centralised communication platforms enable real-time communication between deskless workers and management. This seamless communication ensures that employees are always up to date on company announcements, receive directives promptly and can connect with superiors easily. Regular updates and feedback loops are essential. They help reduce stress and increase employee engagement by engaging and supporting workers in the moments that matter most.

3. Equip Employees with the Tools Needed to do Their Jobs 

Every employee’s needs are different, but the ability to do their job successfully is often hindered by manual, outdated or one-size-fits-all solutions.  

Manual processes and outdated systems often hinder job performance. Investment in updated workforce management software ensures operational efficiency and job satisfaction among deskless workers. Organisations are now facing growing pressure to digitise their internal operations. Employing technology aligning with this trend makes a strong case for enhancing the overall workforce experience. A modern approach improves efficiency and is a strong selling point in retaining top talent. 

Employee Experience for Deskless Workers

Creating robust employee experiences is crucial for organisational resilience. Organisations need modern workforce management software to improve engagement, productivity and satisfaction among deskless workers. By adhering to these strategies and using comprehensive workforce management software, employers can meet the expectations of their deskless employees, fostering a productive and engaged workforce. 

To learn more about how employers can better meet the needs of their deskless workforce, read our Third Annual Global Employee Experience Study.  

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