Unmatched Value and Support: WorkForce Software’s Principles of Customer Experience and Success

At WorkForce Software, we are committed to your success. Our core principles guide every customer interaction, ensuring that we provide innovative solutions and offer tangible services and support. This blog will explore how these principles help our customers get the most value from our workforce management solution and create a lasting customer experience. 

Customer–First Engagement

Our primary focus is creating long-lasting, value-based partnerships with our customers. We take the time to understand your individual needs and customise your solutions accordingly.   

Our Customer Value Program uses data from various industry sectors, geographies and company structures to provide expert guidance on optimising your workforce management. We aim to help you set realistic goals, track progress and achieve cost and efficiency benchmarks. By clearly defining expectations, you can effectively measure and realise value. You’ll have a clear blueprint for articulating expected results and measuring the return on investment (ROI) realised by your organisation through our process:  

• Discovery—Understand current workforce management processes and challenges 
• Analysis—Evaluate key value drivers and expectations for improvement 
• Value Assessment—Calculate savings, benefits and ROI 
• Implementation—Change management, project management, user acceptance testing (UAT) and training 
• Value Realisation—Compare outcomes to baseline and quantify realised value 
• Action Plan—Review and report outcomes, create a plan and follow-up 

Transparency and Trust

We hold ourselves accountable for providing the best guidance to maximise the use of our workforce management solutions. That’s why we’ve created the WorkForce Academy, a dedicated platform for continuous learning. Our customised learning tools help you unlock the full potential of our solutions, regardless of your role. We’re proud to share that 80% of our clients praise the quality and availability of our training, according to the Info-Tech 2023 Buyer Experience Report.  

We believe in transparency and in providing our users with the resources they need and prioritise efficient communication. Our global support team stands at the ready, 24/7. Whenever you have queries or face hiccups, we’re there to provide prompt assistance. We tailor our suite of support packages to address varying support requirements, ensuring you always have what you need when you need it.  

Innovative Collaboration

We understand the importance of adapting to your changing needs, which is why we offer continuous guidance to meet your specific business requirements. We design our Continuous Services to be flexible and address the evolving needs of your workforce. With personalised offerings and expert guidance, we become a trusted part of your team, ensuring adherence to industry best practices. Our Application Managed Services (AMS) Team is also available to provide comprehensive support for the ongoing sustenance and improvement of your WorkForce Software solutions. From implementing policy changes to troubleshooting, our AMS team is here to support you every step of the way. 

Join Our Community

We believe in the power of collective wisdom. Our Customer Community allows users to come together to share knowledge, exchange implementation experiences and enhance workforce optimisation practices. Engage with industry experts, participate in insightful discussions and join our flagship VISION conference. The community is aimed at driving value and accelerating your implementation or continuous improvement initiatives. 

Year after year, WorkForce Software consistently ranks as the number one workforce management platform for both value and service. Our customers unanimously agree, citing us as the most reliable and trustworthy partner for their workforce management needs. We take immense pride in the fact that leading brands around the world have chosen to entrust their employees’ experiences with us. This trust is built on our unwavering commitment to delivering lifetime value to every customer. Our tailored solutions and exceptional service stand as a testament to this commitment. Let us serve as your ideal partner and experience firsthand the exceptional value and service that have made us a preferred choice for so many leading global brands.  

Your Success is Our Mission

Having a partner with an in-depth understanding of both technology and the modern workforce is essential. WorkForce Software is dedicated to providing configurable solutions tailored to address your unique challenges. But our commitment doesn’t end with implementation. We stand as your enduring success partner, celebrating your triumphs, learning from your feedback and consistently adapting to serve your evolving needs more effectively. With us, you’re not just investing in top-tier technology; you’re investing in a steadfast partnership devoted to ensuring your long-term success.  

At the heart of WorkForce Software are our core principles—unyielding customer-first engagement, transparency, trust and innovative collaboration. These principles guide us in crafting enduring and meaningful customer experiences.  

Regardless of where you find yourself in your journey, our extensive services and support offerings guarantee you access to the essential tools, resources and expertise to achieve your objectives.  

Book a demo to see how the WorkForce Suite adapts to your organisation’s specific workforce management requirements.