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WorkForce Software’s third annual Global Employee Experience (EX) Study finds that while managers have a better understanding of their frontline workers’ growing expectations, there is a lack of action from employers. There is considerable work to do to solve problems faced by deskless workers.  

The 2023 findings show that the challenges underlying the experience gap remain with more than two in five (43%) employees not feeling valued by their employer, and more than a third (35%) believing their employer does not recognise their contributions to the business. 

To combat this dissatisfaction and disengagement, the study recommends key areas to focus on rostering flexibility, offering modern workforce management solutions and providing easy access to training, as these measures directly impact employee engagement and job satisfaction.